⏰ Your booking is for the Bracebridge

We have separate areas that are bookable and their terms reflect each area. All Bookings are for a 2 hrs Sitting (with a 15‑minute overlap). Please arrive at your booked time — we can only hold tables for 15 minutes before marking them as no‑shows. We’ll try to help late guests, but seating isn’t guaranteed.

☎️ Contact Details
The restaurants contact details can be found via our website https://www.thebracebridge.co.uk/contact

Dog's
Please note that although we love dogs our dining room is not suitable for dogs however our terrace is ideal for our 4-legged friends

Parking.
The Bracebridge is tucked away in Sutton Park — a fab location, but a bit of a hidden gem. Enter through 4 Oaks Gate and just follow the signs. Park in the main car park at the top, as the one next to us is for permit holders. All the roads and car parks are run by Birmingham City Council, so drive safe and enjoy the view! Please note we can not be responsible for the security of your car or the road conditions these are the responsibility of the council and ultimately in respect of the road conditions what we all pay our road tax for.

Gift vouchers
Using a gift voucher? Send voucher details at least 48 hours before your booking so we can accept it. 

Payment and Service and Menu Options
In the dining room we’re a cashless and paper free restaurant, so while we can accept cash, we don’t carry change and recommend card payments where possible. We also use Sunday — simply scan the QR code at your table to pay via your phone and receive your receipt instantly ✨ It’s quick, easy, and helps support our sustainability efforts by reducing paper waste

On the terrace, we also use Sunday — simply scan the QR code at your table to order and pay via your phone and receive your receipt instantly ✨ It’s quick, easy, and helps support our sustainability efforts by reducing paper waste alternatively you can order and pay at sip and slice, please note that sip and slice and our terrace are a casul dining model based on self service model.

The dining room operates a discretionary service charge of 12.5% in line with the legislation 100% of the service charge is allocated to the team not retained by the company, the terrace has no service charge due to the nature of its service model.

Dining Room Changes, Cancellations & Deposits 

The below cancellation periods are for standard online bookings, bookings made with our events team are subject to our events terms.  Card details are held to secure bookings and are safely stored—even we can’t see them. Please note the cancellation terms apply to all bookings including those made within the cancellation periods defined below.

⏳ Free changes and cancellations up to 3 days before — after that it’s £20 per person for late cancellations, no-shows or reschedules.

Bigger groups need more notice because they take up more space:

5–8 guests: 7 days (deposit see below)
9–16 guests: 14 days (deposit see below)
17–24 guests: 21 days (deposit see below)
25–39 guests: 28 days (deposit see below)

For 5+ guests we will ask for a £20pp deposit (instead of a card hold).

40+ guests follow separate group terms (confirmed in writing).

Terrace Changes, Cancellations & Deposits 

The below cancellation periods are for standard online bookings, bookings made with our events team are subject to our events terms.  Card details are held to secure bookings and are safely stored—even we can’t see them. Please note the cancellation terms apply to all bookings including those made within the cancellation periods defined below.

Our Terrrace Area is bookable for 9-20 Guests with a deposit of £20 per guest ⏳ guests can make free changes and cancellations up to 14 days before — after that it’s £10 per person cancellations within 14 days will result in a loss of deposit.

⚠️ Booking Note

If you lose a deposit or you receive a charge but we refill the seat/table, we’ll issue a gift voucher to use in the future. Our team can’t make exceptions to this policy, and we honestly don't want to apply charges, but the restaurant is a small one and the impact of late cancellations and no shows has a significant impact on the restaurant. Please note guests who are unable to dine due to failure to advise of dietary needs or allergies are considered a cancellation for the purpose of this policy and guests switching from Bracebridge to Sip and Slice counts as a cancellation and guests should take note when booking within the cancellation period this policy will still apply.

⚠️ Dietary’s

All dietary requirements and allergies must be discussed with the restaurant prior to making a reservation. Our menus change regularly in line with seasonal produce and ingredient availability.  As a result, we may be unable to accommodate dietary requirements or allergies that are disclosed after a reservation has been made or on the day of dining.

Failure to notify us in advance may result in us being unable to safely cater for your requirements and, in some circumstances, dining may be refused. This is the last outcome we would wish for any guest, and we therefore strongly encourage early discussion to ensure we can provide the best possible experience.

Please also note that our kitchen is extremely small and handles a wide variety of ingredients. Whilst we take allergen management seriously and follow strict procedures, we however cannot guarantee that cross-contamination will not occur.  Guests with allergies, intolerances or dietary requirements should therefore exercise their own judgement when making a reservation and, where there is any doubt regarding the severity of an allergy, we recommend erring on the side of caution and discussing the matter with us before booking.